Delivery
At PEUTY, we place the utmost importance on ensuring that your Infinity bag reaches you under the very best conditions.
Delivery fees: Complimentary for all orders within mainland France.
Lead time: chaque sac Infinity est réalisé à la commande par des artisans français et intègre une technologie de pointe nécessitant un assemblage minutieux. Ce processus d’exception justifie un délai de livraison estimé entre 4 et 6 mois à compter de la confirmation de commande.
Carrier: Delivery is entrusted to a private carrier selected for its reliability and expertise in handling luxury products.
Receipt: The client will be required to present a valid ID upon delivery to guarantee secure reception.
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Returns
As our creations are made to order, returns cannot be accepted, except in the following situations:
- A manufacturing defect identified upon delivery.
- A discrepancy between the delivered product and the original order.
In either case, the client must contact our customer service at infinity@peuty.fr
within 7 calendar days of delivery, providing photographic evidence.
After verification and validation by our team, a repair or an exchange will be offered at no additional cost.
Beyond this period, or without prior approval from our customer service, no returns will be accepted.